This Privacy Policy explains how Core Prime Ltd (“Core Prime”, “we”, “us”) collects, uses, shares and protects your personal information when you use the Core Prime website (coreprimemarkets.com) and the Core Prime mobile app (together, the “Services”). By using the Services, you agree to this policy.

1. Information We Collect

Information you give us:

  • Account details: full name, email address, phone number, country and password.
  • Identity verification (KYC): identity documents, proof of address and related information we are required to verify.
  • Financial information: bank account details for withdrawals, deposit and withdrawal records, and crypto wallet addresses or transaction IDs you submit.
  • Support messages: information you send us when you contact support.

Information created when you use the Services:

  • Trading information: MetaTrader 5 account numbers, balances, equity, trades, transfers and transaction history.
  • Partner (IB) information: referral links, referred clients, commissions and IB network details.
  • Device and usage information: device type, operating system, app version, IP address, log data and crash reports.

2. How We Use Your Information

  • To create and manage your account and trading accounts.
  • To verify your identity and meet legal, anti-money-laundering and regulatory obligations.
  • To process deposits, withdrawals, transfers, commissions and promotions.
  • To provide trading features, reports and customer support.
  • To keep the Services secure, prevent fraud and fix technical problems.
  • To send you important service messages, such as transaction confirmations and security alerts.

We do not sell your personal information.

3. How We Share Your Information

We only share your information when needed to run the Services or when required by law, with:

  • Trading platform providers, such as MetaTrader 5, to create and operate your trading accounts.
  • Payment, banking and crypto service providers to process your deposits and withdrawals.
  • Identity verification and hosting providers who help us run the Services under strict confidentiality.
  • Your introducing broker (IB), limited to the account and activity information needed for commissions, if you joined through an IB.
  • Regulators, courts or law enforcement when the law requires it.

4. Data Security

We protect your information with encrypted connections (HTTPS/TLS), access controls and secure servers. Only authorised staff can access personal data, and only when needed for their work. No system is completely secure, so please keep your password private and contact us if you notice any suspicious activity.

5. Data Retention

We keep your information for as long as your account is active and for the period required by law (for example, financial and anti-money-laundering record-keeping rules). After that, we delete or anonymise it.

6. Your Rights and Account Deletion

You can:

  • View and update your profile information in the app or website.
  • Ask for a copy of your personal data.
  • Ask us to correct or delete your personal data.
  • Ask us to delete your account.

To request account or data deletion, email support@coreprimemarkets.com from your registered email address with the subject “Account Deletion Request”. We will confirm your request and delete your account and personal data, except records we are legally required to keep.

7. Children

The Services are only for people aged 18 or older. We do not knowingly collect information from anyone under 18. If you believe a minor has given us personal information, please contact us and we will delete it.

8. Risk Notice

Trading forex and CFDs carries a high level of risk and may not be suitable for everyone. Please make sure you understand the risks before you trade.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it last changed. Important changes will be announced in the app or by email.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us at:
Core Prime Ltd
Email: support@coreprimemarkets.com
Website: coreprimemarkets.com